Data Protection

Jet Baji Privacy Policy – How We Handle Your Personal Data

At Jet Baji, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use the Jet Baji platform, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language so it's easy to understand.

Last updated: January 2025
Your Data at a Glance
  • We collect only what we need to run your account
  • Your data is never sold to third parties
  • 256-bit SSL encryption on all data transfers
  • You can request access to your data at any time
  • Cookies are used to improve your experience
  • You have the right to request account deletion

How Jet Baji Protects Your Privacy

Six core commitments that define how Jet Baji handles your personal data — from the moment you register to every transaction you make.

Minimal Data Collection

Jet Baji only collects the personal data that is strictly necessary to operate your account, process your transactions, and comply with our regulatory obligations. We don't collect data for the sake of it — if we don't need it, we don't ask for it.

256-Bit SSL Encryption

Every piece of data transmitted between your device and the Jet Baji platform is protected by 256-bit SSL encryption — the same standard used by major banks. Your personal details, payment information, and account activity are never transmitted in plain text.

No Data Selling — Ever

Jet Baji does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate your account, process payments, and meet our legal obligations. That's it — full stop.

Full Transparency

This Privacy Policy tells you exactly what data Jet Baji collects, why we collect it, who we share it with, and how long we keep it. There are no hidden data practices at Jet Baji. If you have a question about how your data is used, our support team will answer it directly.

Your Rights, Respected

You have the right to access, correct, or request deletion of your personal data held by Jet Baji at any time. You can also object to certain types of data processing or request that we restrict how we use your data. We respond to all data requests within 30 days.

Secure Data Storage

All personal data held by Jet Baji is stored on secure servers with restricted access. Player funds are held in segregated accounts separate from operational funds. Access to personal data within the Jet Baji organisation is limited to staff who need it to do their job.

1 Who We Are

Jet Baji is an online sports betting and casino gaming platform serving players in Bangladesh. When this Privacy Policy refers to "Jet Baji", "we", "us", or "our", it means the company that operates the Jet Baji platform and is responsible for the personal data you provide when you use our services.

Jet Baji acts as the data controller for all personal data collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that your data is handled in accordance with this Privacy Policy and applicable data protection laws.

Questions About Your Data?

If you have any questions about how Jet Baji handles your personal data, or if you want to exercise any of your data rights, contact our support team at [email protected] or via live chat 24/7.

2 Data We Collect

Jet Baji collects personal data from you in several ways — directly when you register and use the platform, automatically when you browse the site, and occasionally from third-party sources as part of our verification processes. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, NID or passport number Registration form, KYC verification
Contact Data Mobile number, email address Registration form
Financial Data bKash / Nagad / Rocket account number, transaction history Deposit and withdrawal forms
Technical Data IP address, device type, browser type, operating system Automatically via cookies and server logs
Usage Data Pages visited, bets placed, games played, session duration Automatically via platform analytics
Communications Data Live chat transcripts, support emails, feedback When you contact Jet Baji support

Jet Baji does not collect any special category data (such as health information, religious beliefs, or political opinions) unless you voluntarily provide it in the context of a responsible gaming request, in which case it is handled with the highest level of care and used only for the purpose for which it was provided.

3 How We Use Your Data

Jet Baji uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The main ways we use your data are:

  • Account management: To create and maintain your Jet Baji account, verify your identity, and manage your login credentials.
  • Transaction processing: To process deposits, withdrawals, and any other financial transactions you make on the platform.
  • Regulatory compliance: To meet our obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any other applicable laws.
  • Fraud prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, and any other activity that breaches our Terms and Conditions.
  • Customer support: To respond to your queries, complaints, and requests via live chat, email, or any other support channel.
  • Platform improvement: To analyse how players use the Jet Baji platform so we can improve the user experience, fix bugs, and develop new features.
  • Responsible gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, and to apply any responsible gaming tools you have requested.
  • Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them. You can opt out at any time.
Marketing Opt-Out

If you no longer want to receive promotional emails or SMS messages from Jet Baji, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team. Opting out of marketing does not affect your ability to use the platform.

4 Legal Basis for Processing

Jet Baji processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

  • Contract performance: Processing that is necessary to provide you with the services you have signed up for — including account management, bet settlement, and payment processing.
  • Legal obligation: Processing that is required to comply with applicable laws and regulations, including AML and KYC obligations.
  • Legitimate interests: Processing that is necessary for Jet Baji's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights.
  • Consent: Processing that is based on your explicit consent, such as sending you marketing communications. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Data Sharing

Jet Baji does not sell your personal data to any third party. However, we do share your data with certain trusted third parties where it is necessary to operate the platform and comply with our legal obligations. The categories of third parties we share data with are:

  • Payment processors: bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own strict data protection obligations.
  • Identity verification providers: Third-party KYC and AML service providers who help us verify your identity and screen for financial crime risk. These providers process your data only on our instructions.
  • Technology providers: Cloud hosting, platform infrastructure, and analytics providers who help us operate and improve the Jet Baji platform. All such providers are contractually required to protect your data.
  • Regulatory authorities: We may be required by law to share your data with regulatory bodies, law enforcement agencies, or courts. We will only do so where we are legally obliged to.
  • Game providers: Where you play games provided by third-party studios on the Jet Baji platform, limited technical data may be shared with those providers to facilitate gameplay. No financial or identity data is shared for this purpose.
Data Processing Agreements

All third parties who process personal data on behalf of Jet Baji are required to sign a Data Processing Agreement (DPA) that obligates them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection laws.

6 Cookies & Tracking Technologies

Jet Baji uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file that is stored on your device when you visit the Jet Baji website.

The types of cookies Jet Baji uses are:

  • Essential cookies: These are necessary for the platform to function. They enable core features like account login, session management, and security. You cannot opt out of essential cookies without affecting your ability to use the platform.
  • Functional cookies: These remember your preferences — such as your preferred language or display settings — so you don't have to set them every time you visit.
  • Analytics cookies: These help us understand how players use the Jet Baji platform by collecting anonymised data about page visits, session duration, and navigation paths. This data is used to improve the platform.
  • Marketing cookies: These are used to deliver relevant promotional content to you based on your activity on the platform. They are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Jet Baji platform.

7 Data Retention

Jet Baji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In practice, this means that account data and transaction records are retained for a minimum of five years after the closure of your account, in line with standard AML record-keeping requirements. After this period, your data will be securely deleted or anonymised.

  • Active account data is retained for the lifetime of your account plus five years.
  • KYC verification documents are retained for five years after account closure.
  • Transaction records are retained for five years from the date of the transaction.
  • Support communications are retained for two years from the date of the interaction.
  • Marketing consent records are retained until you withdraw consent, plus one year.
Account Deletion Requests

If you request the deletion of your Jet Baji account, we will delete or anonymise your personal data as soon as practicable, subject to our legal obligation to retain certain records for the minimum retention periods described above.

8 Your Data Rights

As a Jet Baji player, you have a number of rights in relation to your personal data. Jet Baji is committed to respecting and facilitating these rights. You can exercise any of the rights below by contacting our support team.

Right of Access

Request a copy of all personal data Jet Baji holds about you. We will provide this within 30 days of your request.

Right to Rectification

Request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request that we delete your personal data where there is no longer a legitimate reason for us to hold it.

Right to Restrict Processing

Request that we limit how we use your personal data in certain circumstances, such as while a dispute is being resolved.

Right to Data Portability

Request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service.

Right to Object

Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

9 Data Security

Jet Baji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

  • All data transmitted between your device and the Jet Baji platform is encrypted using 256-bit SSL/TLS technology.
  • Sensitive data such as passwords is stored using one-way hashing algorithms — Jet Baji staff cannot see your password.
  • Access to personal data within the Jet Baji organisation is restricted on a need-to-know basis and is subject to strict access controls.
  • Our servers are hosted in secure data centres with physical access controls, fire suppression systems, and 24/7 monitoring.
  • We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
  • In the event of a data breach that is likely to affect your rights and freedoms, Jet Baji will notify you without undue delay.

While Jet Baji takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and enable two-factor authentication on your Jet Baji account.

10 Children's Privacy

The Jet Baji platform is strictly for adults aged 18 and over. Jet Baji does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has provided personal data to Jet Baji, please contact us immediately at [email protected] and we will take steps to delete that data and close the account.

Jet Baji uses age verification measures during the registration process to prevent underage individuals from opening accounts. If we discover that an account has been opened by someone under 18, the account will be closed immediately, all bets will be voided, and any deposits will be returned.

11 Third-Party Links

The Jet Baji platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the Jet Baji platform. Jet Baji is not responsible for the privacy practices of any third-party websites, and we encourage you to read the privacy policies of any third-party sites you visit.

The presence of a link to a third-party website on the Jet Baji platform does not constitute an endorsement of that website or its privacy practices by Jet Baji.

12 Updates to This Policy

Jet Baji may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes to this Privacy Policy, Jet Baji will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Jet Baji platform after any update to this Privacy Policy constitutes your acceptance of the revised policy.

Stay Informed

We recommend bookmarking this page and reviewing it periodically. If you have any concerns about a change to this Privacy Policy, please contact our support team before continuing to use the Jet Baji platform.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jet Baji handles your personal data, please get in touch with us using the contact details below. We aim to respond to all data-related enquiries within 30 days.

Data Enquiries – Jet Baji

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on the Jet Baji platform
Subject line: "Privacy / Data Request" — this helps us route your query to the right team faster.

If you are not satisfied with how Jet Baji has handled your personal data or responded to your data rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Play With Confidence

Your Privacy Is Protected. Join Jet Baji Today.

Now you know exactly how Jet Baji handles your data, create your free account with confidence. Register in under two minutes, deposit from ৳10 via bKash or Nagad, and start playing today.

18+ only. Please gamble responsibly. Responsible Gaming